Senior Project Manager - Bereavement, Registration

📍 Location: Birmingham (Hybrid Working)
💼 Contract 2 Days a Week for 6 Months

About the Role

We are looking for an experienced Senior Project Manager to lead a major organisational transformation programme across Bereavement, Registration, and Mortuary Services.
This is a high-impact role focused on modernising critical public services, improving compliance, enhancing operational efficiency, and delivering compassionate, citizen-focused service delivery. You will work at the heart of local authority operations, leading change across sensitive and highly regulated areas.

Key Responsibilities

• Lead the end-to-end delivery of organisational change programmes across Bereavement, Registration, and Mortuary services
• Design and implement new operating models, processes, and service structures to improve efficiency and service quality
• Drive service transformation, ensuring alignment with statutory responsibilities and best practice
• Develop and implement policies, procedures, and governance frameworks
• Lead procurement and commissioning activities, including drafting specifications, tender documentation, and evaluation
• Establish and monitor KPIs and performance frameworks to drive continuous improvement
• Manage budgets, resources, and timelines across complex programmes
• Engage and influence senior stakeholders, including council leadership, public health teams, and external partners
• Lead multidisciplinary teams through change, ensuring effective communication, engagement, and adoption
• Ensure services are delivered with sensitivity, dignity, and compliance, particularly in bereavement and mortuary settings
• Manage risk, legislative compliance, and regulatory obligations

Essential Experience & Skills

• Proven experience delivering organisational change / transformation programmes within local government or public sector
• Strong background in Bereavement Services, Registration Services, Mortuary Services, Environmental Health, or related regulatory services
• Experience developing and implementing operational models, policies, and service improvement strategies
• Demonstrated ability to lead service reviews, restructures, and transformation initiatives
• Experience managing budgets (multi-million £) and teams
• Expertise in procurement, commissioning, and contractor management
• Strong understanding of legislative and regulatory frameworks relevant to public protection or statutory services
• Excellent stakeholder management, leadership, and communication skills
• Ability to lead teams through sensitive and complex organisational change environments
• Proven experience managing TUPE transfers, including staff consultation, risk management, and seamless transition of services within regulated public-sector environments.

Don't miss this opportunity to make a real impact-apply now by sending your updated CV.

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