Senior Repairs Manager

The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence.

Client Details

Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio.

With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations.

This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities.

Description

• Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards.
• Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction.
• Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach.
• Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required.
• Drive performance across voids management, reducing turnaround times and improving re-let outcomes.
• Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels.
• Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives.
• Oversee operational budgets and support effective financial management across repairs services.
• Develop and implement service improvement initiatives to enhance performance and resident experience.
• Support emergency response arrangements and major incident management where required.
• Produce and present operational performance reports to senior stakeholders.
• Build strong working relationships with residents, contractors, consultants, and internal teams.
• Promote a culture of accountability, collaboration, health and safety, and continuous improvement.

Profile

• Significant experience managing responsive repairs services within a social housing environment.
• Experience leading operational teams, contractors, and frontline service delivery functions.
• Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management.
• Experience managing budgets, operational performance, and service improvement programmes.
• Strong contractor and stakeholder management experience.
• Experience supporting audits, inspections, regulatory reviews, or assurance activities.
• Excellent communication and leadership skills.
• A customer-focused mindset with a passion for delivering quality housing services.
• Strong analytical, organisational, and problem-solving abilities.
• The ability to work effectively under pressure and manage competing priorities.

Job Offer

• Salary of £64,938 - £68,460
• Permanent leadership position
• Opportunity to manage a diverse repairs and maintenance operation
• Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance
• Significant stakeholder engagement across operational and senior leadership teams
• Opportunity to shape service improvements and drive operational excellence
• Supportive and collaborative working environment
• Ongoing professional development opportunities
• The chance to make a lasting impact on housing quality, resident satisfaction, and service performance