Senior Service Advisor in Stoke-on-Trent, Staffordshire
Posted by Perfect Placement
£32,000 – £38,000 a year
Stoke-on-Trent · Permanent
This Senior Service Advisor position is ideal for an automotive professional seeking greater responsibility, career development and the opportunity to deliver outstanding customer service within a supportive dealership environment.
Benefits:
- £32,000 basic salary
- OTE of up to £38,000
- Permanent employment
- Monday to Friday, 8.30am to 6pm
- Saturday morning rota, 8.30am to 12.30pm
- Continuous training and in-house brand development
- Supportive and experienced Aftersales Team
- Excellent progression opportunities within the dealership and wider group
- As Senior Service Advisor, book MOTs, vehicle servicing and repair work for customers
- Advise customers on warranty cover and recommend additional parts or accessories where appropriate
- Liaise with Service Advisors, Vehicle Technicians and the Service Manager to coordinate appointments according to workload and call volumes
- Manage a high volume of customer enquiries, telephone calls and online booking requests
- Keep customers informed of vehicle turnaround times and provide clear updates throughout the repair process
- Maintain accurate customer records and update dealership systems following new bookings
- Deliver a consistently professional and first-class customer experience
- Previous experience as a Senior Service Advisor or Service Advisor within the automotive industry
- Excellent customer service and communication skills
- Ability to build rapport with customers and explain technical information clearly
- Strong organisational skills and the ability to manage multiple tasks in a busy environment
- Positive, energetic and professional approach
- Ability to work effectively as part of a team while using your own initiative
- Experience using Kerridge, ADP or another dealer management system would be advantageous
- Genuine passion for vehicles and delivering high standards of customer care
This Senior Service Advisor role provides an excellent opportunity to build a rewarding career with a respected automotive group.
For the right Senior Service Advisor, this is an excellent opportunity to develop your career within a professional and supportive automotive dealership.
Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Stoke and Staffordshire, today to discover more about this fantastic opportunity.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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