Senior Service Advisor

Senior Service Advisor

Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury.

You will be the first point of contact for individuals seeking guidance regarding potential personal claims.

This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims.

Benefits and Package for a Senior Service Advisor:

• Salary: £28,000 per annum plus bonus
• Hours: Full-time
• Contract: TGP
• Location: Banbury
• Full training provided
• Supportive and people-focused working environment
• Opportunities to develop within a growing organisation
• Meaningful work where you can make a genuine difference to clients

Key Responsibilities of a Senior Service Advisor:

• Handling inbound and outbound calls with prospective clients
• Taking initial client instructions and accurately assessing potential claims
• Building trust and rapport through professional and empathetic conversations
• Gathering the information required to determine whether a claim is suitable
• Clearly explaining the claims process and the next steps involved
• Encouraging clients to progress with their claim where appropriate
• Managing enquiries and cases in line with internal processes and compliance requirements
• Maintaining accurate and detailed records using Proclaim and other internal systems
• Working towards individual and team KPIs, including conversion and quality targets
• Ensuring every client is treated with empathy, professionalism and respect

Key Skills and Experience of a Senior Service Advisor:

• Previous experience in a customer service, contact centre, advisory or client intake role
• Excellent communication and active listening skills
• Confidence handling sensitive or potentially challenging conversations
• A consultative approach with the ability to positively influence outcomes
• An empathetic, patient and professional manner
• The ability to establish trust and rapport quickly
• Strong attention to detail and organisational skills
• Comfortable working within a target-driven environment

Previous experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)