Senior Warehouse Operative at AO.com, Duffryn, Newport

About the role:

Join our Operational Team and help keep our vehicles safe, compliant, and ready to deliver the brilliant service AO is known for. You’ll be hands‑on every day—securing loads, supporting maintenance, completing checks, and making sure everything runs smoothly behind the scenes.

You’ll work closely with our engineers, self‑employed crews, and contractors to keep our fleet moving. If something needs fixing, organising, or sharing, you’ll be the go‑to person who gets it sorted.

Your work keeps our drivers safe, our customers happy, and our standards sky‑high. Because at AO, every delivery counts—and you’ll help make every one of them amazing.

• Salary: £ 28,311.89 per hour
• Hours: 5 on 3 off, 5 on 2 off shift pattern / 40 hours per week
• Start/Finish times: 4am-1pm and 1pm- 10pm
• Job Type: Full Time and Permanent Contract

Here's What You Can Expect To Be Doing As Our Depot Supervisor:

• Make sure every vehicle is loaded safely, secure, and fully compliant with transport rules — AO‑standard from the start.
• Keep an eye on deliveries through the day and step in fast when something needs sorting.
• Support new starters by showing them the ropes — Safe Systems of Work, Health & Safety, and how we do things at AO.
• Share daily/weekly priorities so the whole team’s on the same page — great handovers and clear comms are a must.
• Work side‑by‑side with the team, helping split tasks and keeping everyone moving.
• Carry out alcohol testing when required to keep our operation safe and compliant.
• Handle small vehicle repairs and get servicing booked in on time.
• Chat with Drivers, answering questions and resolving issues with a friendly, helpful approach.
• Tranship and reload vehicles to keep the operation flowing smoothly.
• Complete in‑house reports accurately and on time to keep everything running behind the scenes.

A Few Things About You:

• Understand transport legislation and logistics operation
• Able to build good relationships with people even when under pressure
• Challenge any vehicle issues or damages with our Drivers
• Able to make decisions in the absence of the Depot Manager to drive performance and service
• React quickly to information and be able to solve problems independently
• Good communication skills both verbally and written
• Competent use of Microsoft, particularly Excel

Our Benefits:

• 31 days holiday
• 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.