Server Tooling & Orchestration Specialist

Server Tooling and Orchestration Specialist
4-6 months
Remote
£610 per day inside IR35 - Umbrella only
Active SC cleared or SC eligable

The Server Tooling and Orchestration Specialist is responsible for the implementation, optimisation, and ongoing support of various infrastructure tooling and orchestration platforms. These platforms are used to deliver automated request fulfilment, event management and workflow automation across customer environments. The role provides technical ownership of runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD / Entra ID and related enterprise platforms.

Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards.

Key Responsibilities

• Administer, support and maintain assigned infrastructure tooling environments including Microsoft System Center Orchestrator
• Maintain the availability, health, performance and resilience of production and non-production SCORCH environments
• Support, troubleshoot and optimise SCORCH runbooks and PowerShell-based automation workflows used for request fulfilment and operational automation
• Diagnose and resolve failed automations, integration issues and workflow errors impacting business or operational services
• Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online, Microsoft Teams and other connected platforms
• Plan, schedule and control lifecycle activities including patching, upgrades, capacity management, release activity and platform maintenance
• Produce and maintain operational documentation, runbook guidance, knowledge articles and support procedures
• Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity
• Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows
• Support service restoration and major incident activity where automation, monitoring or integration services are impacted

Skills Required

• Strong hands-on experience administering, supporting and troubleshooting Microsoft System Center Orchestrator, ideally SCORCH 2022 or later
• Experience designing, maintaining, testing and deploying Orchestrator runbooks in enterprise environments
• Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD / Entra ID
• Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations
• Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool integration
• Microsoft SQL Server administration fundamentals relevant to Orchestrator databases and platform support
• Strong troubleshooting and problem-solving skills, with the ability to diagnose complex automation, runbook, database and integration issues
• Experience supporting lifecycle activities such as patching, upgrades, resilience testing, capacity management and platform transitions
• Ability to understand automation logic, workflow design, runbook content and operational dependencies across large customer environments
• Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets
• Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations
• Proactive and self-motivated, with the ability to work independently and take ownership of tasks and issues
• Ability to remain calm and effective under pressure, particularly during critical situations
• Flexibility to support out-of-hours activities where required

Desirable

• Experience with Kelverion Integration Packs, including ServiceNow REST, SQL Server, data manipulation, text manipulation and runbook management
• Experience supporting highly available SCORCH architectures, SQL Always-On Availability Groups, Hyper-V Replica or equivalent resilience technologies
• Experience with VMware PowerCLI, virtualisation platforms, hybrid Data Centre environments or wider infrastructure automation tooling
• Customer-facing experience with a strong focus on service delivery, operational ownership and stakeholder confidence
• Experience working within secure, regulated or highly governed customer environments

Essential Criteria

• Must have, or be able to obtain SC clearance
• Experience supporting Microsoft SCORCH runbooks and automation services
• Runbook development, troubleshooting, PowerShell automation and lifecycle management.

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