Service Administrator

Service Administrator

Full-Time | Monday to Friday | 08:00 - 17:00
Office Based - Orpington
Reporting to: Service Operations Manager

Join a Growing Industry Leader and Build a Career, Not Just a Job

Are you an organised, proactive, and customer-focused administrator looking for a role where you can genuinely make an impact and develop your career?

Fidelity Integrated Systems is an award-winning, NACOSS Gold and BAFE Fire Gold accredited provider of integrated security and fire solutions, delivering exceptional service exclusively to commercial clients across the UK. Due to continued growth, we are looking for an ambitious Service Administrator to join our friendly and supportive team in Orpington.

As part of the Ranger Group, one of the UK's fastest-growing building services and compliance groups, you'll benefit from the security, resources, and career development opportunities that come with being part of a larger organisation while still enjoying Fidelity's family-oriented culture and close-knit team environment.

This is an exciting opportunity for someone who wants more than a standard administration role. We are looking for individuals who want to learn, develop, contribute to a growing business, and progress within an organisation that actively invests in its people.

Why Join Fidelity and the Ranger Group?

At Fidelity, our people are at the heart of everything we do. We believe that when our employees thrive, our business thrives too.

Employee Benefits

Competitive salary (depending on experience)

Private Medical Insurance 

Life Insurance Cover

Company Pension Scheme

20-25 days annual leave plus Bank Holidays

Option to purchase up to 5 additional days holiday

Excellent career progression opportunities across the Ranger Group

Ongoing training and personal development

Employee wellbeing support

Staff social events and team celebrations

Join a business that genuinely values work-life balance, career growth, and employee wellbeing

The Role

As our Service Administrator, you'll play a vital role in supporting our expanding Service Department, helping to coordinate maintenance contracts, engineer schedules, planned preventative maintenance, reactive callouts, remedial works, and customer communications.

This is a fast-paced and varied position where no two days are the same. You'll work closely with engineers, clients, suppliers, and management teams to ensure our service delivery remains exceptional.

We're looking for someone who enjoys being organised, takes pride in delivering excellent customer service, and can confidently manage multiple priorities.

Key Responsibilities

Service Operations Support

• Work closely with the Service Operations Manager to ensure workloads are effectively planned and managed.
• Support the efficient running of the service department and help deliver outstanding customer service.

Engineer Scheduling

• Coordinate and manage engineers' daily schedules.
• Allocate planned maintenance visits and reactive service calls.
• Ensure engineers have the information and resources required to complete works efficiently.

Maintenance Contract Administration

• Manage service contract administration processes.
• Monitor maintenance schedules and ensure contractual obligations are met.
• Assist in achieving key company compliance and performance targets.

Customer Service & Client Relationships

• Handle incoming calls and customer enquiries.
• Provide timely updates on service activities.
• Build strong relationships with clients, helping maintain high levels of customer satisfaction and contract retention.

Simpro Administration

Use the Simpro field service management platform to:

Manage contracts and jobs

Raise purchase orders

Process invoices

Update customer records

Monitor service activities

Accounts & Office Support

Check sales and purchase invoices.

Chase outstanding information and resolve invoice queries.

Provide general office support and holiday cover where required.

Compliance & Business Support

Assist with maintaining RAMS, company procedures, and compliance documentation.

Support company website and social media administration.

Assist Directors and management teams with ad-hoc administrative projects.

What We're Looking For

Essential Attributes

Excellent communication and interpersonal skills

Strong organisational and time-management abilities

Ability to prioritise workload and multitask effectively

Proactive and solution-focused mindset

High attention to detail

Professional and approachable manner

Customer-focused attitude

Good Microsoft Office skills

Desirable

Experience using Simpro or similar field service management software (training can be provided)

Previous experience within a service, engineering, facilities management, security, or maintenance environment

Our Commitment to You

We set high standards because we believe in helping our people achieve their full potential.

You'll be challenged, supported, and empowered to succeed. In return for your hard work and commitment, we'll provide excellent rewards, outstanding benefits, continuous development opportunities, and a clear pathway for career progression.

When the working day ends, we want you to have the time, financial security, wellbeing support, and work-life balance to enjoy life with your family and friends.

Diversity & Inclusion

Fidelity Integrated Systems and the Ranger Group are proud Equal Opportunities Employers.

We are committed to creating a diverse, inclusive, and supportive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, sex, sexual orientation, gender identity, race, ethnicity, religion or belief, pregnancy and maternity, or marital status.

Join Fidelity and become part of the Ranger Group family, where your contribution is valued, your development is supported, and your future is full of opportunity.

Apply today and take the next step in your career.