Service Administrator - Managed Print Services

We're working exclusively with a highly respected and growing Managed Print Services provider to recruit a Service Administrator to join their busy and supportive Service Operations team.

This is an excellent opportunity for an experienced administrator or service coordinator who thrives in a fast-paced environment and enjoys being at the centre of a busy operation. You'll play a key role in ensuring engineers, customers and service requests are managed efficiently while delivering an exceptional customer experience.

The Role

Reporting to the Service Manager, you'll be responsible for:

• Providing administrative support to the Service department
• Logging, updating and managing service calls accurately
• Scheduling and coordinating field service engineers
• Liaising with customers to provide updates on service requests and engineer attendance
• Processing service-related documentation and maintaining accurate records
• Supporting the wider operations team with day-to-day administration
• Ensuring customer queries are dealt with promptly and professionally
• Working closely with internal teams to maintain excellent service levels
   

About You

We're looking for someone who is:

• Experienced within a Service Administration, Service Coordinator or Work Controller position
• Highly organised with excellent attention to detail
• Comfortable managing multiple priorities within a busy environment
• A confident communicator with strong customer service skills
• Proactive, adaptable and able to work well both independently and as part of a team
• Proficient in Microsoft Office applications

Highly Desirable Experience

• Previous experience within Managed Print Services, Technology or a Field Service environment
• Experience using Vantage software would be highly desirable, although training can be provided for the right individual
• Experience coordinating engineers or managing service calls would be advantageous

What's on Offer

• £28,000 - £33,000 basic salary (depending on experience)
• Monday to Friday position
• Join a well-established business with an excellent reputation within the industry
• Supportive and collaborative working environment
• Genuine opportunities for long-term development and progression

Please note, applications will only be considered from candidates with relevant Service Administration, Coordination or Work Controller experience.