Service Advisor

SERVICE ADVISOR
Location: Chippenham
Salary: £32,000 Basic Salary + Bonus
Hours: Monday to Friday 8:00am - 6:00pm | Saturday 1 in 2, 8:00am - 12:30pm
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking for your next opportunity within a busy and professional dealership, this role offers the chance to join a supportive aftersales team where exceptional customer service is recognised and rewarded. With a competitive basic salary, bonus potential, and long-term career prospects, you'll have the opportunity to build a rewarding future within the automotive industry.
Working in a fast-paced environment, you'll be the key link between customers and the workshop, ensuring every customer receives a first-class experience from booking through to vehicle collection.
 
WHAT'S IN IT FOR YOU?
·£32,000 Basic Salary
·Bonus Scheme
·Monday to Friday Working Hours
·Saturday Rota of 1 in 2 Mornings
·Full-Time, Permanent Position
·Supportive Team Environment
·Ongoing Training & Development
·Career Progression Opportunities
·Long-Term Job Stability
 
THE ROLE
As a Service Advisor, you'll play a vital role in delivering an outstanding customer journey while ensuring the workshop operates efficiently and productively.
Key responsibilities include:
·Managing service and repair bookings efficiently
·Coordinating workshop loading to maximise productivity
·Keeping customers updated throughout the repair process
·Identifying and upselling additional work where appropriate
·Promoting service plans and manufacturer offers
·Liaising closely with technicians to ensure repairs are completed on time
·Maintaining accurate customer and vehicle records
·Delivering exceptional customer service at every stage of the journey
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor within the automotive industry
·Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
·A proven track record of upselling additional products and services
·Excellent communication and customer service skills
·Strong organisational and administrative abilities
·The ability to work effectively in a busy dealership environment
·A positive, professional and customer-focused attitude
·Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.
 
APPLY TODAY
This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting the relevant job reference.