Service Advisor

SERVICE ADVISOR
Location: Gloucester
Salary: Up to £30,000 Basic Salary + Bonus
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking for your next opportunity within a busy and professional dealership, this is your chance to join a supportive aftersales team that values exceptional customer service and rewards high performance. With a competitive salary, bonus potential, and an excellent benefits package, this role offers both financial reward and long-term career stability.
Whether you're looking to maximise your earnings or continue developing your career within the automotive industry, you'll be joining a business that invests in its people and provides a positive, customer-focused working environment.
 
WHAT'S IN IT FOR YOU?
·Up to £30,000 Basic Salary
·Bonus Scheme
·Birthday Off
·Life Assurance Scheme
·Employee Discount Scheme
·Car Benefit Scheme
·30 Days Annual Leave Including Bank Holidays
·Ongoing Training & Development
·Career Progression Opportunities
·Full-Time, Permanent Position
 
THE ROLE
As a Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.
Key responsibilities include:
·Managing service and repair bookings efficiently
·Coordinating workshop loading to maximise productivity
·Keeping customers updated throughout the repair process
·Identifying and upselling additional work where appropriate
·Promoting service plans and manufacturer offers
·Liaising closely with technicians to ensure repairs are completed on time
·Maintaining accurate customer and vehicle records
·Delivering outstanding customer service at every stage of the journey
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor within the automotive industry
·Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
·A proven track record of upselling additional products and services
·Excellent communication and customer service skills
·Strong organisational and administrative abilities
·The ability to work effectively in a busy dealership environment
·A positive, professional, and customer-focused attitude
·Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.
 
APPLY TODAY
This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54144.