Service Advisor

SERVICE ADVISOR
Location: Christchurch
Salary: Starting from £27,000 Basic Salary + Uncapped Personal Commission + Department Profit Bonus
Hours: 42.5 Hours Per Week (Monday to Friday) | Every Third Week Includes Saturday Morning (46.5 Hours)
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor or Aftersales Advisor looking to join a successful and growing dealership, this is an excellent opportunity to become part of a supportive team where customer satisfaction and career development are genuinely valued. Offering a competitive basic salary, uncapped personal commission, departmental profit bonus, manufacturer training, and genuine progression opportunities, this is the perfect role for someone who enjoys building relationships with customers and delivering outstanding service.
You'll play a key role in the day-to-day running of the aftersales department, acting as the main point of contact for customers while working closely with the workshop team to ensure every customer receives an exceptional experience from booking through to vehicle collection.
 
WHAT'S IN IT FOR YOU?
·Starting Salary from £27,000
·Uncapped Personal Commission
·Department Profit Bonus
·30 Days Annual Leave Including Bank Holidays
·Manufacturer Training & Ongoing Career Development
·Company Pension Scheme
·Employee Assistance Programme (BEN)
·Staff Discounts on Servicing, Repairs and Vehicle Purchases
·Supportive Team Environment
·Genuine Career Progression Opportunities
·Full-Time, Permanent Position
 
THE ROLE
As an Aftersales Advisor, you'll be responsible for delivering an outstanding customer journey while ensuring the efficient coordination of vehicle servicing and repairs.
Key responsibilities include:
·Providing exceptional customer service both face-to-face and over the telephone
·Booking vehicle services, repairs and maintenance appointments
·Keeping customers updated throughout the repair process
·Liaising with technicians and workshop control to ensure efficient workflow
·Accurately maintaining customer and vehicle records using the Dealer Management System
·Preparing invoices, service documentation and warranty administration accurately
·Promoting additional aftersales products and services where appropriate
·Building long-term customer relationships to maximise retention and customer satisfaction
·Supporting the department in achieving service and profitability targets
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor, Aftersales Advisor or similar customer-facing role within the automotive industry
·Excellent communication and relationship-building skills
·A professional, confident and customer-focused approach
·Strong organisational and administrative abilities with excellent attention to detail
·The ability to remain calm and prioritise workloads in a busy dealership environment
·Commercial awareness with the confidence to identify additional sales opportunities
·A positive attitude and strong team-working ethic
·Full UK Manual Driving Licence
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Automotive Service Advisor, Service Reception Advisor or Service Receptionist.
 
APPLY TODAY
This is an excellent opportunity to join a well-established and ambitious dealer group that invests in its people, rewards success, and offers genuine opportunities for long-term career progression within a supportive working environment.

If you're an experienced automotive professional looking to take the next step in your aftersales career, we'd love to hear from you.
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54251