Service Advisor

SERVICE ADVISOR
Location: Slough
Salary: £32,000 Basic Salary | OTE £50,000
Hours: Monday to Friday, 8:00am - 6:00pm | 1 in 3 Saturdays, 8:30am - 12:30pm (Paid as Overtime at 1.5x)
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to develop your career within a busy and supportive aftersales team. Offering a competitive £32,000 basic salary, realistic OTE of £50,000, manufacturer training, and outstanding career progression opportunities, this role is perfect for someone who thrives in a fast-paced customer-facing environment.
As the link between customers and the workshop, you'll play a vital role in delivering an exceptional aftersales experience while maximising workshop efficiency and customer satisfaction.
 
WHAT'S IN IT FOR YOU?
·£32,000 Basic Salary
·OTE £50,000
·Saturday Overtime Paid
·Access to an In-House Training Academy
·Access to the Volkswagen National Learning Centre
·Internal Career Progression Across Multiple Brands and Locations
·Electric Vehicle (EV) Training (Levels 1-4 Depending on Role)
·High Street Discounts
·Wellbeing Portal
·Employee Assistance Programme
·Staff Discounts on Vehicle Purchases, Servicing and Parts
·Employee Referral Scheme
·Company Pension
·Life Assurance Cover
·Competitive Annual Leave
·Cycle to Work Scheme
·Full-Time, Permanent Position
 
THE ROLE
As a Service Advisor, you'll be responsible for delivering exceptional customer service while ensuring the smooth and efficient operation of the service department.
Key responsibilities include:
·Booking customer vehicles into the workshop for servicing, maintenance, and repairs
·Providing regular updates to customers throughout the repair process
·Ensuring efficient workshop loading to maximise productivity
·Liaising with Vehicle Technicians and the Workshop Controller to ensure timely vehicle completion
·Upselling additional repair work, service plans, and manufacturer promotions where appropriate
·Preparing estimates, invoices, and service documentation accurately
·Handling customer queries professionally and resolving issues efficiently
·Delivering an outstanding customer experience from vehicle drop-off through to collection
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor within the automotive industry
·Experience working with Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
·A proven track record of upselling additional work, service plans, and aftersales products
·Excellent customer service and communication skills
·Strong organisational skills with the ability to manage multiple tasks in a busy environment
·A positive, professional, and team-focused attitude
·Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.
 
APPLY TODAY
This is an excellent opportunity to join a successful dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a professional and supportive aftersales environment.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54283.