Service Advisor

Service Advisor
Location: Stratford - Upon - Avon
Salary: Competitive Salary + £35,000 OTE Bonus
Hours: Full-Time, Permanent

Looking for your next opportunity in a busy, dealership where your customer service skills are genuinely valued?
This is an excellent opportunity for an experienced Service Advisor / Automotive Service Advisor to join a successful dealership in Stratford. You'll be the vital link between customers and the workshop, ensuring every customer receives a first-class experience from booking through to vehicle collection.

Working within a supportive Aftersales team, you'll benefit from ongoing manufacturer training, career development opportunities and the chance to build a long-term career with a well-established automotive retailer.

What's In It For You?
·Competitive Basic Salary with Bonus Potential
Manufacturer Training & Accreditation
Genuine Career Progression Opportunities
Employee Discounts on Vehicles, Servicing & Parts
Supportive Team Environment
Long-Term Career Stability

The Role
As a Service Advisor, you'll be responsible for delivering an exceptional customer experience while ensuring the workshop operates efficiently.

Your responsibilities will include:
·Welcoming customers and discussing their servicing and repair requirements
·Booking vehicles into the workshop and managing repair schedules
·Liaising with technicians throughout the repair process
·Keeping customers updated on vehicle progress and obtaining repair authorisations
·Preparing accurate repair orders and invoices
·Promoting additional products and services where appropriate
·Delivering outstanding customer service from vehicle drop-off through to collection
·Building long-lasting customer relationships to encourage repeat business
 
About You
We're looking for someone who has:
·Previous experience as a Service Advisor / Automotive Service Advisor / Aftersales Advisor
Excellent communication and customer service skills
Strong organisational skills with the ability to prioritise a busy workload
A positive, team-focused attitude
Good IT and administrative skills
Full UK Driving Licence (preferred)
Automotive experience is highly desirable, although candidates with strong customer service experience looking to move into the motor trade may also be considered.
 
Apply Today
If you're looking to join a dealership that offers excellent training, career progression and the opportunity to work with a great automotive brand, we'd love to hear from you.
For more information or to apply for this Service Advisor position, please contact Kieran at Auto Skills UK quoting Job Reference 54342.