Service Advisor

SERVICE ADVISOR
Location: Christchurch
Salary: £30,000 Basic Salary | OTE £36,500
Hours: Monday to Friday, 8:00am - 6:00pm | No Weekend Working
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your work-life balance is respected, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering no weekend working, a competitive salary, achievable bonus, and an outstanding employee benefits package, this role is perfect for someone who enjoys delivering exceptional customer service while building a long-term career within the automotive industry.
As the first point of contact for customers, you'll play a vital role in ensuring every customer enjoys a first-class experience while helping to keep the workshop operating efficiently.
 
WHAT'S IN IT FOR YOU?
·£30,000 Basic Salary
·OTE £36,500
·Monday to Friday Working
·No Weekend Working
·Up to 33 Days Annual Leave with Length of Service
·Paid Birthday Off
·Additional Paid Leave for Family & Celebratory Events
·Employee Rewards & Discounts
·Staff Discounts on Vehicle Purchases, Servicing & Repairs
·Death in Service Benefit (4x Salary)
·Enhanced Company Pension Scheme
·Flexible Working Hours
·Cycle to Work Scheme  
·Comprehensive In-House Training
·Employee Assistance Programme with Online GP Access
·Genuine Career Progression Opportunities
·Full-Time, Permanent Position
 
THE ROLE
As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day running of the service department.
Key responsibilities include:
·Booking customer vehicles in for servicing, maintenance, and repairs
·Liaising with the workshop to ensure efficient workshop loading and productivity
·Keeping customers updated throughout the repair process
·Advising customers on additional work required and associated costs
·Upselling service plans, maintenance work, and manufacturer promotions where appropriate
·Preparing estimates, invoices, and service documentation accurately
·Working closely with Vehicle Technicians to ensure vehicles are completed on time
·Delivering exceptional customer service from vehicle drop-off through to collection
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor within the automotive industry
·Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
·A proven track record of upselling additional work, service plans, and aftersales products
·Excellent communication and customer service skills
·Strong organisational skills with the ability to prioritise workload effectively
·A positive, professional, and team-focused attitude
·Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.
 
APPLY TODAY
This is an excellent opportunity to join a dealership that values outstanding customer service, invests heavily in its people, and offers genuine opportunities for long-term career progression-all while providing an excellent Monday to Friday working week with no weekends.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54377