Service Advisor – Automotive Dealership in Woolwich
Posted by Holt Recruitment Ltd
£35,000 – £50,000 a year
Woolwich · Permanent
Location: Woolwich, South East London
Basic Salary: £35,525 | OTE: £50,000+ | Company Car
Are you an experienced Service Advisor looking for your next opportunity within a main dealership? We are recruiting on behalf of an established automotive dealership in Woolwich for a customer-focused Service Advisor to join their busy aftersales team.
This is an excellent opportunity for someone with automotive service experience who enjoys building customer relationships, delivering outstanding service and working in a professional dealership environment.
Whats on Offer:
- Basic salary of £35,525 per annum
- OTE of £50,000+ per annum
- Company car
- 31 days annual leave, including bank holidays
- Employee car ownership schemes for you and your family
- Private healthcare access and employee assistance programme
- Pension scheme and life assurance
- Retail discounts and employee referral bonuses
- Long-service awards and enhanced holiday entitlement
- Ongoing training and career development
- Additional pay for Saturday working
- Monday to Friday: 8:00am–6:00pm
- Saturday: 8:00am–12:30pm, 1 in 3 Saturdays
- 45 hours per week, with Saturday hours paid in addition
- Welcome customers and provide a friendly, professional service.
- Manage the customer journey from vehicle booking through to collection and handover.
- Keep customers updated on vehicle servicing, repairs, costs and completion times.
- Explain additional work and obtain customer authorisation where required.
- Liaise with workshop technicians to coordinate jobs and maintain workshop efficiency.
- Complete service documentation and administration accurately.
- Handle customer enquiries and resolve complaints professionally.
- Ensure vehicles are prepared and ready for collection.
- Maintain high levels of customer satisfaction and build long-term relationships.
- Previous experience as an Automotive Service Advisor, Aftersales Advisor or Service Team Manager.
- Experience working within a main dealership or automotive service environment.
- Excellent customer service and communication skills.
- Strong organisational, administrative and time-management abilities.
- The confidence to explain vehicle repairs, manage customer expectations and resolve concerns.
- A professional, proactive approach and the ability to work effectively within a busy team.
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