Service Advisor Cherry Letchworth in Hertfordshire
Posted by Venatu Consulting Ltd
£35,000 – £40,000 a year
Hertfordshire · Permanent
Location: Letchworth Garden City, Hertfordshire
We are recruiting for an experienced Service Advisor to join a well-established motor dealership in Letchworth Garden City.
This is an excellent opportunity for someone with a strong motor trade background who enjoys dealing with customers, working closely with the workshop and delivering a high standard of aftersales service.
We are particularly interested in experienced Service Advisors, although candidates from dealership Parts Advisor or Workshop Controller backgrounds will also be considered.
The Role
- Welcoming customers and managing their service and repair requirements.
- Booking vehicles in for servicing, maintenance and repairs.
- Liaising with technicians and workshop colleagues to ensure work progresses efficiently.
- Keeping customers informed of vehicle progress, costs and completion times.
- Preparing estimates, job cards and invoices.
- Advising customers on additional work identified through vehicle health checks.
- Promoting relevant aftersales products and services.
- Handling customer queries and resolving concerns professionally.
- Maintaining manufacturer standards and delivering excellent customer satisfaction.
- Previous Service Advisor experience within the motor trade, ideally in a franchised dealership.
- Alternatively, dealership Parts Advisor or Workshop Controller experience with strong customer-facing skills.
- Good understanding of dealership aftersales and workshop processes.
- Confident communication and organisational skills.
- Ability to work in a busy, customer-focused environment.
- Experience using dealership management systems such as Kerridge or Pinnacle would be advantageous.
- A professional, approachable attitude and strong customer service skills.
- OTE of £35,000–£40,000+, with earning potential dependent on performance.
- Negotiable salary package depending on experience.
- Opportunity to join an established franchised dealership.
- Supportive working environment.
Apply today for a confidential discussion.
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