Service Advisor in Orton Waterville, Peterborough

Service Advisor

Location: Peterborough

Salary : Upto £28k 

Essential requirement : Mechanical knowledge/experience vital for effective communication with customers and engineers.

We are looking for a Service Advisor to join our team and act as a liaison between  customers and field service engineers.

Service Advisor : responsibilities include discussing repairs and works with customers, listening to their requirements and scheduling appointments as needed. Verifying warranty status, provide quotations and assist with audit trails to see repairs through from initial call to completion.

Ultimately, you will work directly with customers to understand their needs and provide  field service engineers with the information required to provide excellent service.

The typical day for the Service Advisor will be varied from quoting repairs and reviewing engineers reports, to scheduling site visits for engineers and discussing ongoing works with customers. The advisor role will act as the communication link between field engineers and the customers, offering nationwide assistance.

Typical day:

Provide Quotations and details on parts for breakdowns and remedial works
Advise on estimated costs of repairs and work to be undertaken
Liaising with customer and updating them on repairs
Discussing work progress with the service engineers
Helping with the maintaining stock levels in service van for engineers
Working both independently & in teams when workload requires
Communicating with engineers to assist the team with technical advice and guidance.
Ensure customers are aware of service and repair work required to their vehicles in a professional manner
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices

The applicant

Ideal candidate will have:

A minimum of 2 years’ experience a similar role would be ideal (would suit someone with vehicle knowledge from a Car/HGV or LGV background).
Excellent Microsoft Office skills
Clean driving licence

Essential : Mechanical knowledge/experience vital for effective communication with customers and engineers