Service Advisor in Gloucester, Gloucestershire

A large automotive provider is looking for a customer-focused Service Advisor to join its Gloucester team. You'll play a key role in delivering an excellent customer experience, managing service and repair bookings, and ensuring workshop time is utilised efficiently.

• Location: Gloucester
• Salary: £30,000 £34,000 per annum
• Working hours: 42.5 hours per week
• Monday to Friday: 07:00 15:30
• Alternate Saturdays: 07:00 12:00

You'll manage the client journey from booking through to completion, providing updates on repairs, costs, and timescales while identifying opportunities to promote additional aftersales services.
Key Responsibilities of a Service Advisor

• Deliver excellent client service and maintain all-round satisfaction
• Manage workshop bookings and scheduling
• Keep customers updated on vehicle repairs and progress
• Ensure workshop capacity is effectively utilised
• Provide accurate quotations and cost estimates
• Produce job cards, invoices, and related paperwork
• Explain completed work and identify additional sales opportunities
• Process warranty work in line with manufacturer guidelines
• Accurately record repair requirements
• Liaise with the Parts Department to ensure parts availability

What We're Looking for in a Service Advisor

• Previous administration or office-based experience
• Strong communication and organisational skills
• Kerridge system knowledge desirable
• Ability to work in a busy, fast-paced environment

Benefits from the role of Service Advisor

• Birthday day off
• 23 day's annual leave plus bank holidays
• Life assurance (4x salary)
• Company pension scheme
• Enhanced maternity and paternity policies
• Employee Assistance Programme and well-being support
• Training, mentoring, and development opportunities
• Annual appraisals and career progression
• Employee recognition and reward programmes
• Length of employment awards and increased holiday entitlement
• Branded uniform

If you're passionate about customer satisfaction and want to develop your career within a successful automotive business as a Service Advisor, we'd love to hear from you. Erin Lord is overseeing this role on behalf on E3's Recruitment client and can provide more information after a successful application, or you can contact our office for support.