Service Advisor

Service Advisor

Location: Heathrow

Salary: Up to £36,000 DOE

Hours: 47.5 hours per week

Early and late rotating shifts:

Week One: 07:00 to 17:00

Week Two: 08:00 to 18:00

Alternate Saturdays: 08:00 to 13:00

The Opportunity

Do you enjoy providing excellent customer service and being the person who keeps everything running smoothly?

We're looking for an experienced Service Advisor to join a busy aftersales team where you'll play a key role in delivering an outstanding customer experience while ensuring the workshop operates efficiently.

You'll be the main point of contact for customers throughout their service journey, coordinating bookings, keeping customers updated, liaising with the workshop and parts department, and ensuring every job is completed to the highest standard.

If you thrive in a fast-paced environment, enjoy building relationships and take pride in delivering exceptional service, we'd love to hear from you.

What You'll Be Doing

• Welcoming customers and delivering a first-class customer experience.

• Booking vehicles in for servicing, maintenance and repairs.

• Managing workshop loading to maximise efficiency.

• Keeping customers updated throughout the repair process.

• Preparing accurate job cards, quotations, invoices and estimates.

• Identifying customer requirements and providing clear cost estimates.

• Explaining completed work and discussing any additional repair recommendations.

• Promoting aftersales products and services where appropriate.

• Processing warranty work in line with manufacturer guidelines.

• Recording retail, warranty, internal and non-chargeable repairs accurately.

• Liaising closely with the Parts Department to ensure parts are available when required.

• Taking ownership of the customer journey from booking through to vehicle collection.

What We're Looking For

You'll ideally have previous experience as a Service Advisor or within a customer-facing role in the automotive industry.

We're looking for someone who is:

• Passionate about delivering exceptional customer service.

• An excellent communicator who keeps customers and colleagues informed.

• Organised with strong attention to detail.

• Comfortable managing multiple priorities in a busy environment.

• Commercially aware and confident identifying opportunities to maximise the customer experience.

• Professional, approachable and proactive.

What's On Offer

• Salary up to £36,000 depending on experience.

• Rotating shift pattern with a varied working week.

• 23 days annual leave plus Bank Holidays.

• Additional day off for your birthday.

• Enhanced maternity and paternity pay.

• Company pension.

• Life assurance.

• Employee Assistance Programme including wellbeing support and 24-hour GP access.

• Ongoing manufacturer and in-house training.

• Internal mentoring and career development opportunities.

• Annual performance reviews and genuine progression opportunities.

• Long service recognition and additional annual leave with service.

• Staff reward and recognition programmes.

• Branded uniform provided.

Research shows that many people only apply if they meet every requirement. If you have relevant experience and think this could be the right next step in your career, we'd encourage you to apply. We'd love to hear about your experience, your achievements and what you're looking for in your next opportunity.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.