Service Advisor

What’s in it for you?

Performance-related bonus

32 days' annual leave, including bank holidays (pro rata for part-time employees)

Health and wellbeing benefits

Life assurance

Employee recognition programme

Staff discounts

Discounts at retailers, restaurants and cinemas

Referral programme

On-site parking

Company social events

Pension scheme

Long service awards

In-house manufacturer-accredited and professional training

Employee car scheme

Overtime paid for Saturday shifts

Opportunity to build your career with a leading premium automotive retailer

Must have’s

• Minimum of two years' experience as a Service Advisor within the motor trade industry
• Full UK driving licence
• Excellent customer service and communication skills
• Strong organisational and time management skills
• Ability to build positive relationships with customers and colleagues
• High attention to detail
• Professional, proactive and customer-focused approach
• Ability to work effectively in a fast-paced environment

So, what will you be doing?

• Welcoming customers and managing their service journey from vehicle drop-off through to collection
• Booking vehicles in for servicing and repairs
• Checking vehicle history, recalls, warranties and service plans
• Liaising with workshop, parts and sales departments to ensure vehicles are completed on time
• Keeping customers updated on the progress of their vehicle and obtaining approval for additional work
• Arranging courtesy cars, loan vehicles and customer travel where required
• Explaining completed work and invoices clearly during vehicle handover
• Maintaining up-to-date manufacturer product knowledge through ongoing training
• Ensuring all legal and company procedures are followed
• Delivering an outstanding customer experience throughout the service process

Helpful extras

• Experience within a premium automotive dealership would be advantageous
• Commitment to continuous professional development and manufacturer training

Interested? Send your CV to Liv at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.