Service Advisor
Octane Recruitment
Excellent Benefits | Main Dealership | Career Progression
Location: Solihull
Are you an experienced Service Advisor looking to join a busy, professional dealership where your performance is recognised and rewarded?
We are recruiting for a Service Advisor to join an established main dealership in Solihull. This is an excellent opportunity for an automotive Service Advisor who enjoys building relationships with customers, managing a busy workshop diary and maximising aftersales opportunities.
Why Work for Us? You'll be joining a supportive and fast-paced aftersales department where you'll work closely with customers, technicians and workshop management to ensure an excellent customer experience.
As a Service Advisor, you'll receive a £30,000 basic salary with £6,000 bonus potential, alongside excellent company benefits, industry-leading training and genuine opportunities to progress your automotive career.
What's on Offer?
- £30,000 basic salary
- £6,000 bonus – OTE £34,000
- 31 days' holiday, increasing to 33 days with service
- Additional paid day off for your birthday
- Company pension scheme
- Life assurance
- Staff discounts on vehicles, servicing, parts and labour
- Retail and lifestyle discounts
- Optional healthcare cash plans
- Dental support benefits
- Industry-leading training and development
- Clear long-term career progression
- Acting as a key point of contact for customers throughout the aftersales process
- Booking vehicles into the workshop for servicing, maintenance and repairs
- Managing workshop diaries and scheduling work
- Liaising closely with Vehicle Technicians and workshop management
- Providing customers with accurate estimates for repairs and servicing
- Explaining costs, timescales and required work clearly and professionally
- Keeping customers updated throughout their vehicle's time in the workshop
- Obtaining customer authorisation for additional work
- Promoting additional products, services, parts and accessories where appropriate
- Maximising sales opportunities while maintaining excellent customer service
- Ensuring customer records and relevant documentation are completed accurately
- Working towards departmental customer satisfaction and performance targets
- Previous experience as a Service Advisor within the automotive industry at a Main Dealer is essential
- Main dealership or established independent garage experience considered
- Strong automotive aftersales knowledge
- Excellent face-to-face and telephone communication skills
- Confident discussing servicing, maintenance and repair requirements with customers
- Strong organisational and diary-management skills
- Commercially aware with the ability to identify and maximise sales opportunities
- Comfortable working towards targets and KPIs
- Able to manage multiple customers and priorities in a busy environment
- Professional and customer-focused approach
- Full UK driving licence
The business provides a professional working environment with a strong focus on employee development, technical and customer-service training, and internal career progression.
If you're an experienced Service Advisor looking for a rewarding opportunity with a strong basic salary, achievable bonus and excellent long-term career prospects in Solihull, apply today.
- Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.
ATOJ
Recruiter - Anthony Tucker
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