Service Advisor

Service Advisor
Location: Salisbury
Salary: £30,000 – £38,000 (depending on experience)

Job Description

Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy and successful dealership in Salisbury. This is an excellent opportunity for someone with strong customer service skills and a background within the motor trade to develop their career within a professional and supportive environment.

Key Responsibilities

• Acting as the first point of contact for customers bringing their vehicles in for service and repair.

• Booking vehicles into the workshop and managing the service schedule.

• Liaising with customers throughout the day, providing updates on vehicle progress and any additional work required.

• Upselling additional products and services where appropriate.

• Preparing job cards, invoices, and associated paperwork.

• Working closely with the workshop team to ensure efficient workflow and customer satisfaction.

• Delivering excellent customer service at all times and maintaining strong customer relationships.

Requirements

• Previous experience as a Service Advisor within the motor trade is preferred.

• Excellent communication and customer service skills.

• Ability to work in a fast-paced environment.

• Strong organisational and administrative skills.

• A professional and positive attitude.

• Full UK driving licence.

Benefits

• Competitive salary package (£30,000 – £38,000 depending on experience)

• Opportunity to work within a well-established dealership

• Ongoing training and career progression

• Supportive team environment