Service Advisor

Service Advisor
Location: Southampton
Salary: £30,000 – £36,000 (depending on experience)

Job Description

Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy dealership in Southampton. This is a fantastic opportunity for someone with strong communication skills and experience within the motor trade to join a successful and professional team.

Key Responsibilities

• Acting as the first point of contact for customers bringing their vehicles in for service and repair.

• Booking vehicles into the workshop and organising the service schedule.

• Keeping customers updated on the progress of their vehicle throughout the day.

• Liaising with the workshop team and technicians regarding work required.

• Upselling additional work, services, or products where appropriate.

• Preparing job cards, invoices, and associated administration.

• Ensuring a high level of customer service and satisfaction at all times.

Requirements

• Previous experience as a Service Advisor within the motor trade is preferred.

• Excellent customer service and communication skills.

• Ability to work well in a busy, fast-paced environment.

• Strong organisational and administrative skills.

• A professional and positive attitude.

• Full UK driving licence.

Benefits

• Competitive salary (£30,000 – £36,000 depending on experience)

• Opportunity to work within a well-established dealership

• Ongoing training and career development

• Friendly and supportive team environment