Service Advisor

Service Advisor – Torbay (£30,000–£36,000)

Overview
You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service. 

Key Responsibilities

• Greet customers and discuss servicing, maintenance, and repair requirements.
• Book vehicles into the workshop and arrange courtesy cars where needed.
• Liaise with technicians and workshop controllers on vehicle progress.
• Keep customers updated and obtain approval for additional work.
• Prepare job cards, estimates, and invoices.
• Explain completed work and associated charges.
• Upsell service plans, labour, parts, and other aftersales products.
• Maintain high levels of customer satisfaction and retention.

Requirements

• Previous Service Advisor experience in a motor dealership.
• Strong customer service and communication skills.
• Good administration and computer skills.
• Ability to multitask in a fast-paced environment.
• Full UK driving licence.
• Experience with dealership management systems is advantageous.

Salary & Benefits

• £30,000–£36,000 (depending on experience).
• Bonus opportunities.
• Company pension.
• Ongoing manufacturer/dealership training.
• Career progression within a dealership group.
• Supportive team environment.