Service Advisor in Wokingham, Berkshire

Service Advisor

Location: Wokingham, Berkshire
Salary: £30,000–£38,000 per annum (dependent on experience)
Hours: Monday–Friday, Full-Time (No Weekends)

About the Role

We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday–Friday schedule.

Key Responsibilities

• Welcome customers and provide a professional, friendly service.

• Book vehicles in for servicing, MOTs, diagnostics, and repairs.

• Prepare accurate estimates and explain work required in a clear, customer-friendly manner.

• Liaise with workshop technicians to monitor repair progress.

• Keep customers updated throughout the service process.

• Obtain authorisation for additional work where required.

• Produce invoices and arrange smooth vehicle handovers.

• Promote additional products and services where appropriate.

• Maintain accurate records using the dealer management system.

• Ensure high levels of customer satisfaction and compliance with company standards.

Candidate Requirements

• Previous experience as a Service Advisor within the automotive industry.

• Excellent communication and customer service skills.

• Strong organisational skills with the ability to prioritise workloads.

• Ability to work efficiently in a busy aftersales environment.

• Experience using dealer management systems is desirable.

• Full UK driving licence preferred.

Benefits

• Salary of £30,000–£38,000 depending on experience.

• Monday–Friday working pattern with no weekend working.

• Company pension.

• Ongoing manufacturer and professional development training.

• Career progression opportunities.

• Employee discounts.

• Friendly and supportive working environment.

If you are an experienced Service Advisor looking for a Monday–Friday opportunity in Wokingham, we'd love to hear from you.