Service Advisor
Perfect Placement
Our client, a reputable franchise-approved commercial vehicle dealer group with multiple locations nationwide, is seeking a highly skilled Service Advisor for their busy Westbury dealership.
This is an excellent opportunity for experienced individuals to advance their automotive careers within a dynamic, customer-focused environment.
Benefits of a Service Advisor:
- Starting basic salary of £29,000 per annum
- Performance-related bonuses with on-target earnings of £32,000 per annum
- 23 days annual leave plus 8 bank holidays
- Workplace pension scheme
- Access to extensive technical training and development programmes
- Discount schemes covering high street shops and retailers
- Staff wellness programmes and long service awards
- Enhanced maternity and paternity pay
- Opportunities for career progression within a multi-award-winning organisation recognised as a "Great Place to Work"
- Greet customers and deliver exceptional customer service throughout the service process
- Manage workshop loading, ensuring it remains current and optimised
- Keep customers informed proactively about vehicle repair progress
- Book vehicles in at convenient times, coordinating appointment schedules with workshop capacity
- Identify customer requirements and provide accurate, comprehensive quotations
- Produce detailed job cards, estimates, and invoices, ensuring data accuracy
- Explain maintenance work and repairs clearly to customers, maximising sales opportunities
- Generate warranty job cards in accordance with manufacturer policies
- Record all work requirements comprehensively, including retail, warranty, internal, and non-chargeable repairs
- Liaise with the Parts Department to ensure availability of necessary parts
- Work collaboratively with the Service Manager and team to uphold high service standards
- Liaise with vehicle manufacturers for warranty authorisations and procedures, ideally involving commercial vehicles
- Previous experience as a Service Advisor similar role within the automotive industry
- Exceptional communication and customer service skills
- Strong organisational abilities and IT literacy (experience with Kerridge/Keyloop preferable)
- A valid UK driving licence with minimal penalty points
- Knowledge of warranty procedures and familiarity with commercial vehicles is advantageous, but not essential
- Ability to work confidently in a fast-paced environment and maintain attention to detail
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