Service Advisor

Perfect Placement

We are currently recruiting on behalf of our client for a Service Advisor in Guildford, Surrey. This role offers excellent earning potential, structured working hours, and long-term career development in a premium main dealership aftersales environment.

Benefits of the Service Advisor:
  • Basic salary £34,000 per year with bonus potential and an OTE of up to £42,000 (dependent on performance)
  • Monday to Friday hours 08:00–18:00, plus Saturday rota shifts
  • Clear career development and progression within the aftersales department
  • Company pension and life insurance
  • Employee discount and referral programme
  • Cycle to work scheme and store discount
  • Sick pay and additional colleague benefits
Duties of the Service Advisor:
  • Welcome customers and confirm vehicle requirements, taking full responsibility for the vehicle during the visit
  • Plan and schedule work to support workshop capacity and meet customer expectations
  • Monitor the flow of work into the workshop, liaising with workshop control to keep jobs on time
  • Raise, process, and complete repair orders in line with established guidelines and standards
  • Keep customers updated on changes, including costs and expected completion times/dates
  • Manage accurate and timely invoicing, ensuring job extensions are properly authorised and recorded
  • Oversee vehicle presentation, including washing and vacuuming before handover
  • Complete thorough vehicle handover, explaining invoices clearly and advising on future requirements
  • Handle subcontracted repairs to ensure quality standards are met
  • Manage warranty and goodwill authorisations in accordance with manufacturer guidelines
  • Maintain excellent housekeeping and support a safe working environment across front and back of house service areas
Requirements of the Service Advisor:
  • Proven experience in an aftersales environment; customer-facing service support experience required
  • Automotive Service Advisor experience essential
  • Demonstrable track record of maximising workshop profitability through service scheduling and service sales
  • Confident communication skills, able to build rapport and manage expectations
  • Immaculate personal presentation and professionalism aligned with a premium brand
  • Full UK driving licence
Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic Service Advisor opportunity.

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