Service Advisor

Perfect Placement

Our client, a reputable franchise-approved car dealership based in Bristol, is seeking a skilled Vehicle Service Advisor to join their busy Service Department. This opportunity offers a competitive salary, excellent benefits, and substantial career progression prospects within a well-established family-run motor retail group and award-winning dealer group.

Benefits:
  • Negotiable basic salary depending on experience
  • Performance-related bonus scheme and overtime, with OTE of approximately £42,000 per annum
  • Additional bonus opportunities through the sale of service plans
  • 31 days annual holiday including bank holidays, increasing with service
  • Full in-house training and career development support
  • Contributory workplace pension scheme
  • Benefits platform with employee support programme
  • Discounted vehicle parts and servicing rates
  • Working hours: Monday to Friday, 8:00am-6:00pm, with a 1-hour lunch break; 1 in 3 Saturdays, 8:30am-12:30pm
Duties of a Service Advisor:
  • Greet customers in the Service Department and book vehicles in for repairs and routine servicing
  • Liaise extensively with workshop team to chase work in progress and ensure timely delivery
  • Advise customers on minor technical issues and recommend additional products or services
  • Upsell service plans and additional repair work where appropriate as a Service Advisor
  • Maintain clear communication with customers regarding vehicle progress and costs
  • Take payments and ensure high levels of customer satisfaction
  • Build and maintain strong customer relationships to promote loyalty and repeat business
  • Assist in achieving departmental targets and company objectives
Requirements of a Service Advisor:
  • At least two years' experience working as a Service Advisor or similar within the motor trade
  • Proven ability to deliver exceptional customer service through excellent communication skills
  • Organisational skills and IT proficiency; experience with Kerridge/Keyloop DMS is advantageous but not essential
  • Knowledge of automotive warranty procedures and liaising with manufacturers to authorise warranty repairs is beneficial but non-essential
  • Passion for working within the automotive industry and maintaining high standards of professionalism
  • Ability to influence, advise, and build rapport with customers and colleagues
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and South West England, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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