Service Advisor in Bristol, Gloucestershire

Posted by Perfect Placement

We are recruiting on behalf of our client, a reputable multi-franchise approved car dealership located in West Bristol, seeking a vehicle service advisor to join their busy service department. The vehicle service advisor at this dealership plays a vital role in delivering outstanding customer service, supporting the workshop team, and ensuring seamless communication between customers and the workshop. This is a fantastic opportunity for an experienced automotive professional looking to develop their career within a well-established dealership group.

Benefits:
  • Starting salary from £30,933 per annum, dependent on experience
  • Potential to earn an annual bonus exceeding £5,000
  • 25 days of annual leave plus bank holidays
  • Workplace pension scheme
  • Full manufacturer training provided
  • Healthcare provisions
  • Staff purchase discounts and additional staff benefits
  • Long-term career progression within a large multi-site dealer network
  • Paid overtime for Saturday work on a rota basis
Duties of a Service Advisor:
  • Welcome customers into the service department and efficiently book their vehicles for repairs and maintenance
  • Liaise extensively with the workshop team to chase work in progress and update customers on repair status
  • Upsell additional products and services where appropriate
  • Advise customers on minor technical issues and promote service plans to enhance customer satisfaction
  • Take payments for completed work accurately and efficiently
  • Maintain high standards of customer care and foster positive relationships
  • Ensure compliance with manufacturer standards and warranty procedures where applicable
Requirements of a Service Advisor:
  • Previous experience as a service advisor or similar role within the automotive industry is highly desirable
  • Strong communication and organisational skills
  • IT proficiency, with preferred experience in Pinewood Pinnacle or similar dealership management systems
  • Customer service-oriented attitude, with an understanding of vehicle mechanics advantageous
  • Ability to influence and advise customers effectively
  • Knowledge of warranty procedures and liaising with vehicle manufacturers is beneficial but not essential
  • Confident relationship builder with a proactive approach
If you are an automotive professional seeking to join a reputable dealership, this vehicle service advisor position offers excellent long-term prospects and a supportive working environment.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Bristol and South West England, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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