Service Advisor in Southport
Posted by Perfect Placement
£32,000 – £40,000 a year
Southport · Permanent
Benefits:
- £31,000–£32,000 basic salary, depending on experience
- OTE of up to £40,000 with bonus opportunities
- Up to 34 days’ annual leave
- Performance-related bonus schemes and Employee of the Month recognition
- Employee discounts on products and services
- Company sick pay and confidential wellbeing support
- Ongoing training and professional development
- 47 contracted hours per week, Monday to Friday, 8.00am to 6.00pm
- Alternate Saturday mornings, 8.30am to 12.30pm
- As the Service Advisor, welcome customers professionally and provide a consistently high standard of service
- Discuss servicing, repair and maintenance requirements clearly and accurately
- Record customer, vehicle and service history details correctly
- Obtain customer authorisation and ensure job cards are completed accurately
- Promote additional servicing, repairs, warranties, accessories and loyalty memberships
- Maximise service sales and contribute to departmental profitability
- Maintain accurate invoicing, job costing and payment records
- Explain completed work and advise customers of future vehicle requirements
- Liaise with workshop, parts, sales and administration teams
- Manage customer queries and resolve concerns courteously and effectively
- Contact customers regarding vehicle progress, completion and collection
- Support and supervise the Service Desk team when required
- To succeed, previous experience in a similar automotive customer service role is preferred
- Excellent verbal and written communication skills
- Strong organisation and attention to detail
- Knowledge of vehicle servicing, repairs and warranty procedures
- Confidence handling customer queries and resolving concerns
- Ability to process payments and maintain accurate records
- Experience using computerised service department systems
- Understanding of vehicle legislation and automotive trade practices
- Service selling experience would be advantageous
- Technical qualifications would be beneficial
Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Southport and Merseyside, today to discover more about this fantastic opportunity.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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