Service Advisor

Service Advisor

Salary: £30,300 per annum + quarterly bonus

Hours:

• Monday to Friday: 8:00am – 5:00pm
• Alternate Saturdays: 8:00am – 12:00pm

Holiday Entitlement:

• 25 days annual leave plus Bank Holidays

The Role

We are looking for a professional and organised Service Advisor to join a busy service department. This is a customer-facing position where you will act as the key point of contact between customers and the workshop team, ensuring a smooth and efficient service experience from booking through to completion.

Key Responsibilities

• Booking vehicles into the workshop and scheduling service appointments
• Raising and processing job cards accurately
• Updating customers on vehicle progress and repair status
• Handling customer enquiries both over the phone and in person
• Producing invoices and ensuring all documentation is completed correctly
• Assisting with payroll/wages administration where required
• Providing excellent customer service at all times
• Liaising with technicians and workshop staff to ensure work is completed efficiently
• Maintaining accurate records using internal computer systems

About You

The ideal candidate will have previous experience within an automotive, commercial vehicle, or similar service environment and be confident managing a variety of administrative and customer service tasks.

Essential Skills & Experience

• Previous experience in a Service Advisor, Service Administrator, or similar role
• Strong customer service and communication skills
• Confident and professional telephone manner
• Good computer literacy and administration skills
• Experience with invoicing and job card processing
• Ability to work efficiently in a fast-paced environment
• Well organised with strong attention to detail

If you are a customer-focused individual with strong administration skills and experience within the automotive industry, we'd love to hear from you.