Service Advisor

Service Advisor

Franchised Motor Dealership - Carlisle

42.5 Hours per Week

Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm

Salary from £29,879 DOE + Bonus + Excellent Benefits

Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.

You'll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.

The Role

As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.

Key responsibilities include:

Managing customer bookings and service enquiries

Advising customers on maintenance and repair requirements

Upselling additional work where appropriate

Maintaining accurate records and handling confidential information

Working to deadlines in a busy aftersales environment

Delivering exceptional customer service at all times

We are looking for someone who can demonstrate:

A minimum of 1 year's main dealer Service Advisor experience

Excellent communication and interpersonal skills

Experience within a customer service or sales environment

Drive, commitment and enthusiasm

The ability to work as part of a team while taking ownership of customer relationships

A proven track record of delivering outstanding customer service

Residence within a commutable distance of Carlisle

Salary & Bonus

Starting salary from £29,879 depending on experience

Performance-related bonus scheme

Benefits

Industry-leading package

33 days annual leave

including bank holidays

Annual leave purchase and sale scheme

Pension scheme and life assurance

Vehicle purchase scheme

Discounts on service, bodyshop and parts

One paid volunteer day per year for a charity of your choice

Cycle to Work scheme

Access to the Perks at Work discount platform

Training & Development

Comprehensive training and development programme

Residential induction academy

Genuine career progression opportunities within a major dealer group

Long-term job security and support from an experienced management team

Interested, apply in confidence today.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission