Service and Warranty Administrator

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.

We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere.

Main Purpose of Job:

• To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures.
• To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.

Individual Key Objectives:

• To check and raise retail pro-forma invoices for quotation and passing to the customer.
• To co-ordinate the closing of purchase order numbers.
• To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
• To raise warranty and PFL credit notes for customer accounts.
• To investigate and resolve CCM queries for warranty and PFL accounts.
• To carry out warranty and PFL risk assessments on claims submitted.
• Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
• To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
• To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
• To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
• To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
• To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
• To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
• To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
• On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
• To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action

Hours: 

8:00-17:30

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