Service charge officer

We're recruiting for an experienced Leasehold Officer / Service Charge Officer to join a busy Local Authority Housing team.

• Pay: £17.85 per hour
• Contract: Initial 3 months, with a view to extend
• Start Date: ASAP
• Working Pattern: Hybrid (2–3 days per week in the office initially)
• Office Locations: Richmond, Harrogate or Selby

The Role:

Working within the Housing Services team, you'll manage a portfolio of leaseholder and housing-related accounts, ensuring effective income collection across a range of tenure types while delivering an excellent customer-focused service.

Your responsibilities will include:

• Managing leaseholder, service charge and shared ownership accounts.
• Recovering outstanding housing-related debts in line with policies and procedures.
• Monitoring customer accounts and taking early intervention to prevent arrears escalating.
• Negotiating payment arrangements with customers.
• Providing advice and support to residents experiencing financial difficulties.
• Signposting customers to benefits and additional support services where appropriate.
• Undertaking account management, recovery action and court attendance where required.
• Maintaining accurate records and ensuring compliance with housing legislation and council procedures.

We're looking for someone with experience in:

• Leasehold or Service Charge Management.
• Income collection and arrears recovery.
• Social Housing, Housing Association or Local Authority housing services.
• Managing customer accounts and payment arrangements.
• Providing excellent customer service in a housing environment.
• Housing legislation, debt recovery and tenancy management.

If you have experience in leasehold management, service charges or housing income and are looking for your next contract opportunity, we'd love to hear from you. Apply today!