Service Controller in Newcastle upon Tyne, Tyne and Wear
Posted by Kemp Recruitment Ltd
£36,000 a year
Newcastle upon Tyne · Permanent
You will be responsible for coordinating service engineers, scheduling repairs and maintenance, and ensuring customers receive an excellent level of service.
Salary & Benefits
- £36,000 basic salary, increasing after probation.
- 42.5-hour working week.
- Monday to Friday.
- Permanent position with an established manufacturer.
- Career development opportunities.
- Schedule and coordinate field service engineers.
- Allocate breakdowns, servicing and repair jobs.
- Manage customer enquiries and provide updates.
- Monitor workloads and engineer availability.
- Raise job cards and maintain service records.
- Liaise with engineers, customers and parts departments.
- Ensure jobs are completed efficiently and on time.
- Previous experience in a Service Controller, Service Coordinator or similar role.
- Background in plant, construction, agricultural or HGV machinery preferred.
- Strong organisational and communication skills.
- Good IT skills and ability to work in a busy environment.
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