Service Controller

North London
Up to £30,000 depending on experience
Full-time | Office based | Monday–Friday

We're working exclusively with a highly respected and established technical services business to recruit an experienced Service Controller / Service Coordinator to join their busy Service Operations team.

This is a key role supporting a team of field-based engineers and ensuring customers receive a consistently high level of service.

We're looking for someone who enjoys being at the centre of a busy service operation – coordinating engineers, speaking with customers, managing changing priorities and making sure nothing gets missed.

This would particularly suit an experienced Service Coordinator, Work Controller, Engineer Scheduler, Planner or Service Administrator looking for a stable, long-term position where they can take ownership of their role and become an integral part of an established team.

The Role

Working closely with the Service Manager, engineers and wider operations team, you'll take responsibility for the day-to-day coordination of service activity, including:

• Receiving and accurately logging customer breakdown and service requests.
• Allocating calls to engineers based on location, workload and response requirements.
• Managing engineer schedules, monitoring activity and keeping service systems accurate and up to date.
• Keeping customers informed regarding attendance, delays, parts and ongoing service issues.
• Monitoring outstanding jobs and helping ensure agreed response times are achieved.
• Coordinating return visits and chasing engineers for outstanding information or parts requirements.
• Liaising internally regarding parts availability, stock movements and service requirements.
• Escalating customer complaints, service issues and potential delays appropriately.
• Supporting equipment installations, relocations, deliveries and collections.
• Maintaining accurate customer, equipment and service records while helping ensure the smooth running of the department.

About You

We're looking for someone with previous experience within a busy service, scheduling, planning or coordination environment who is comfortable managing multiple priorities throughout the day.

You'll ideally have:

• Previous experience as a Service Coordinator, Service Controller, Work Controller, Engineer Scheduler, Planner or similar.
• Experience coordinating field-based engineers, technicians or operatives.
• Strong telephone-based customer service and communication skills.
• Excellent organisation, attention to detail and the ability to manage changing priorities.
• Confidence communicating with customers, engineers and management.
• Good IT skills and experience using CRM, scheduling or service management systems.
• Experience with Vantage would be advantageous but isn't essential.
• A calm, practical and reliable approach, with the ability to commute easily to South Chingford.

What's On Offer

• Salary up to £30,000 depending on experience.
• Full training on internal systems and processes.
• A stable, long-term Monday-to-Friday position within an established and successful business.
• A varied and responsible role where you'll become an important part of the Service Operations team.
• Supportive, experienced colleagues and continued investment in technology and systems.

This is an excellent opportunity for an experienced service coordinator or scheduler who enjoys keeping a busy operation organised and is looking for a secure, long-term role where they can take real ownership of what they do.