Service Coordinator - Birmingham
Kemp Recruitment Ltd
Location: Birmingham (B76)
We are currently recruiting for an experienced Engineering Service Coordinator to join a busy and established service operation based in Birmingham.
This is a key role responsible for coordinating field-based engineers, managing daily workloads and ensuring customers receive a timely and efficient service. You will be responsible for scheduling repairs, breakdowns, maintenance visits and quotation appointments, while managing engineer utilisation and route planning across a designated geographical area.
The ideal candidate will have previous experience coordinating engineers within an industry such as automotive, material handling, plant hire, construction or a similar engineering environment.
Overview:
· Coordinate the daily schedules for field service engineers.
· Book and allocate repairs, breakdowns, maintenance visits and quotation appointments.
· Manage a designated geographical area, ensuring efficient route planning and engineer utilisation.
· Prioritise urgent breakdowns and respond to changing workloads.
· Liaise with customers to arrange appointments and provide service updates.
· Communicate with engineers throughout the day regarding job changes and priorities.
· Raise and process service jobs using the company management system.
· Monitor job progress and ensure work is completed within agreed service levels.
· Handle customer enquiries and resolve scheduling issues promptly.
· Work closely with customers and engineers to ensure smooth delivery of service.
· Maintain accurate service records and update job statuses.
· Balance engineer workloads to maximise productivity and customer satisfaction.
REQUIREMENTS:
· ESSENTIAL INDUSTRY RELATDED EXPERINCE - automotive / material handling / plant hire / construction or similar
· ESSENTIAL EXPERIENCE: strong field-based engineering coordination required
· Comfortable in fast-paced, process-driven environments.
· Highly organised, disciplined and target-driven.
· Proactive with the ability to work independently and take ownership.
· Experience using Kerridge / auto line
· Uk drivers licence
PACKAGE:
- Salary: £28,000 - £32,000 (dependant on experience)
- 25 days plus banks increasing with service (upto 28 days)
- Monday to Friday, 8am-5pm (40hrs)
Next steps:
If this sounds of interest - please contact Celi on (phone number removed) or apply today.
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