Service Coordinator

Service Coordinator

📍 Edinburgh
💷 Up to £28,000 DOE
⏰ Monday – Friday | 8:00am – 4:30pm
📄 Full-Time | Permanent

We’re recruiting for an experienced Service Coordinator to join an established Facilities Management and Building Services business in Edinburgh.

This is a busy, varied role supporting the delivery of maintenance services across Housing Association contracts, coordinating engineers and ensuring jobs are completed efficiently and within agreed timescales.

The Role

📞 Handling incoming maintenance and repair requests
👷 Scheduling and coordinating engineers across multiple sites
🔧 Raising and allocating reactive and planned maintenance jobs
📅 Managing engineer diaries and workloads
🏠 Supporting Housing Association maintenance contracts
💻 Updating CAFM/internal systems with job information and progress
📞 Liaising with tenants, clients, engineers and subcontractors
⏱️ Monitoring jobs against SLAs and chasing outstanding works
📝 Ensuring job records and documentation are accurate and up to date
🤝 Providing excellent customer service throughout the maintenance process

What We’re Looking For

✅ Previous Service Coordinator / Helpdesk / Planner experience
✅ FM, Building Services, Housing or Maintenance experience preferred
✅ Confident coordinating engineers and managing busy workloads
✅ Strong administration and organisational skills
✅ Excellent telephone manner and customer service skills
✅ Comfortable working in a fast-paced environment
✅ Good IT and system skills

What’s on Offer?

💷 Salary up to £28,000 DOE
⏰ Monday to Friday – 8:00am to 4:30pm
📍 Edinburgh based
📄 Permanent, full-time position
🏠 Established Housing Association contracts
📈 Opportunity to join an established Facilities Management business

Interested or know someone who could be a good fit? Get in touch