Service Coordinator

Service Coordinator – Birmingham

Location: Birmingham, B33
Salary: £28,000 per annum
Hours: Monday–Friday, 08:00–17:00
Contract: Full-time, Permanent
Working Arrangement: Fully Office-Based

We are currently recruiting for a Service Coordinator to join a growing service operation based in Garrett’s Green, Birmingham.

This is a fast-paced and varied role where you will be responsible for coordinating engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment and can think quickly while managing multiple priorities.

The Role

• Coordinate and manage workloads for 5–6 engineers at any one time
• Schedule and allocate service work efficiently
• Handle a high volume of incoming and outgoing phone calls
• Liaise with engineers, customers and internal teams
• Manage customer enquiries and service requests
• Update internal systems and maintain accurate records
• Prioritise workloads to ensure deadlines and service requirements are met
• Provide general administrative support to the wider service team

About You

We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.

You will ideally have:

• Experience working in a fast-paced office environment
• Strong organisation and multitasking skills
• Excellent communication and customer service skills
• The ability to coordinate multiple engineers/workloads
• Confidence handling a high volume of telephone calls
• Good attention to detail and accuracy
• A proactive approach and ability to think on your feet
• Good IT and Microsoft Office skills

Previous experience within social housing, property maintenance, facilities management or a field-service environment would be advantageous, but is not essential.

What's on Offer?

• £28,000 basic salary
• Full-time, permanent position
• Monday–Friday, 08:00–17:00
• Stable, long-term opportunity
• Supportive working environment
• Training and development opportunities
• Career progression within a growing business

Please note: This is a 100% office-based position in Garrett’s Green, Birmingham. There is no hybrid or work-from-home option available.

If you have the coordination experience and enjoy working in a busy, fast-moving environment, apply today with your latest CV.