Service Coordinator

Service Coordinator (Repairs & Engineering)

East Leeds, just off the M1 

£28,000 - £31,000 + Outstanding Benefits

HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation.

This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation.

As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time.

The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator.

The Role

You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process.

Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels.

The Package

The salary is £28,000 - £31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region.

Benefits include:

30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development.

The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown.

Requirements

Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities.

Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous.

If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.