Service Coordinator in Burntwood, Staffordshire

Service Coordinator – 6 Month Contract – Burntwood

An excellent opportunity has arisen for a Service Coordinator to join a well-established and highly regarded engineering business based in Burntwood. This is a fantastic chance to become part of a supportive, fast-paced team known for its professionalism and strong customer focus.

Role: Service Coordinator
Contract: 6 months
Hours: 40 hours per week, Monday to Friday, 8am–5pm (one hour unpaid lunch)
Salary: Up to £29,950

As Service Coordinator, you'll play a key role in keeping engineering operations running smoothly, acting as the vital link between engineers, customers, and the wider business.

Key responsibilities of the Service Coordinator role include:

• Scheduling and coordinating engineers for planned maintenance and reactive call-outs
• Managing engineers' diaries to maximise efficiency, productivity, and customer service levels
• Acting as the main point of contact for customers, providing regular updates and responding to enquiries professionally
• Liaising with clients to confirm appointments, service visits, and completion of works
• Prioritising and allocating work based on customer requirements, engineer availability, skillsets, and location
• Monitoring job progress to ensure all service requests are completed within agreed timescales

What we're looking for:
Strong organisational and communication skills are essential for this Service Coordinator position, along with the ability to multitask in a busy environment. Experience with BigChange would be advantageous but is not essential.

This is a great opportunity for an experienced Service Coordinator to join a business that values its people and offers genuine variety in the role.

Interested? Apply now - interviews are being arranged swiftly for the right candidate.