Service Coordinator

Octane Recruitment

Service Coordinator – Minworth, Sutton Coldfield
Salary: TBC around 28k
Location: Minworth, Sutton Coldfield
Contract: Permanent, Full-Time
Hours: Monday–Friday, 8:00am–5:00pm
Holiday: 25 days, rising by 1 day each year up to 30 days

Why Work for Us?Join a growing market leader in the material handling industry, where people are at the heart of the business. This is an opportunity to build a long-term career within an established organisation that invests in its employees and provides opportunities for development and progression.
What's on offer?
  • 25 days' holiday, increasing by 1 day each year up to 30 days
  • Company pension scheme
  • Life assurance
  • Health Cash Plan
  • Comprehensive training and development opportunities
  • Career progression within a growing, established business
  • Monday–Friday working, 8:00am–5:00pm
  • Permanent, full-time position
  • Supportive working environment where your contribution genuinely matters
The company is committed to recruiting and developing the best people, with training and development playing an important part in building long-term careers.
The RoleWe’re looking for an organised and proactive Service Coordinator to join the team in Minworth, Sutton Coldfield.
As a Service Coordinator, you’ll play a key role in keeping the service operation running smoothly. You’ll coordinate engineers, manage customer requirements, arrange quotations and ensure work is booked efficiently from initial enquiry through to completion.
Key Responsibilities
  • Planning and managing engineers' diaries and schedules
  • Booking engineers in for planned and reactive work
  • Arranging customer appointments and coordinating site visits
  • Preparing, sending and following up on quotations
  • Dealing with customer enquiries by phone and email
  • Liaising with engineers to ensure they have everything required to complete their work
  • Managing incoming jobs and allocating work efficiently
  • Keeping customers updated on job progress
  • Coordinating jobs from initial enquiry through to completion
  • Updating internal systems and maintaining accurate records
  • Managing multiple priorities and ensuring deadlines are met
About YouWe’re looking for a Service Coordinator who is highly organised, customer-focused and comfortable working in a busy service environment.
You’ll ideally have experience in service coordination, scheduling, engineering administration, facilities or a similar role.
You’ll need:
  • Excellent organisational and time-management skills
  • Strong communication and customer service abilities
  • The ability to coordinate multiple engineers and jobs simultaneously
  • Confidence dealing with quotations and customer enquiries
  • Good IT and administration skills
  • A proactive approach and excellent attention to detail
  • The ability to remain calm and organised under pressure
  • Experience within an engineering, technical or service environment would be advantageous
The OpportunityThis is a fantastic opportunity for an experienced Service Coordinator looking for a stable Monday–Friday role with a strong benefits package and the opportunity to develop their career within a growing business.
If you're an organised, commercially aware and customer-focused Service Coordinator based in or around Minworth, Sutton Coldfield, apply today.

Consultant: William Olivier – Octane Recruitment 
WOOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK.

If you would like to know more about these vacancies or any similar vacancies such as MOT Tester, MOT Technician, Vehicle Technician, Service Technician or Mechanic roles, then please get in touch.
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