Service Coordinator

Service Coordinator

Location: Stoke, ST1 5PZ
Hours of Work: 40
Contract Type: Fixed Term Contract (6 Months)

Our client, a leading provider of facilities services in the UK, is seeking a Service Coordinator to coordinate and manage work orders, ensuring jobs are logged, updated, and progressed efficiently through internal systems.

This role involves working across multiple platforms, handling communications, and supporting team workload coordination to help ensure service levels are met. The successful candidate will be responsible for maintaining accurate records, monitoring job progress, and supporting operational teams in delivering an efficient service.

Job Description

The Service Coordinator will play a key role within the helpdesk function, ensuring client calls and emails are logged accurately and responded to promptly. Working in a fast-paced environment, the postholder will coordinate workloads, track priority jobs, and support the team in meeting operational requirements and client expectations.

We are looking for a customer-focused and organised individual who can provide a professional helpdesk service, build positive working relationships, and support operational teams to ensure client expectations are exceeded.

Key Responsibilities

• Manage and update work orders within Maximo and other internal systems.
• Log jobs, track progress, and maintain accurate and up-to-date records.
• Follow up on outstanding tasks and obtain updates where required.
• Handle inbound and outbound telephone communications.
• Monitor priority jobs, including P1 incidents with response requirements of 2 to 4 hours.
• Coordinate workloads and support the management of the team.
• Ensure accuracy and attention to detail across all administrative activities.
• Support the helpdesk function by accurately logging client calls and emails and responding to operational requirements.

Person Specification

• Strong organisational skills.
• Ability to work accurately in a fast-paced environment.
• Confidence working across multiple systems and managing competing priorities.
• IT literate.
• Good Excel skills.
• Strong attention to detail.
• Ability to multitask effectively.
• Customer-focused with the ability to build positive working relationships.