Service Coordinator

Service Co-Ordinator

Location: Stoke-on-Trent, ST1 5PZ

Contract Type: Fixed Term Contract (6 Months)

Salary: £28,053

Our client, a leading provider of facilities services in the UK, are looking for an organised, customer-focused Service Coordinator to join our team supporting one of the UK's largest Facilities Management contracts. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

Job Description

As a Service Coordinator, you'll be the first point of contact for customers and operational teams, ensuring service requests are managed efficiently from start to finish. You'll play a vital role in supporting engineers, coordinating workloads, and helping us deliver an outstanding customer experience.

Key Responsibilities

• Receiving and processing customer calls, emails and service requests
• Dispatching and coordinating engineers and subcontractors
• Monitoring shared inboxes and ensuring requests are actioned within agreed service levels
• Managing work orders through CAFM systems such as Maximo (training provided)
• Maintaining accurate records and updating internal systems
• Liaising with customers, operational teams and suppliers to provide updates and resolve issues
• Prioritising urgent and health & safety-related requests
  Escalating risks, delays or service concerns where appropriate
• Supporting the wider service delivery team with administrative activities and reporting

Professional and Personal Competencies/Qualifications

You'll ideally have experience in a customer service, helpdesk, service desk, call centre or administration role and be comfortable managing multiple priorities in a busy environment.

You'll also have:

• Excellent communication and customer service skills
• Strong organisational abilities and attention to detail
• Confidence using Microsoft Office, particularly Excel
• Experience handling telephone and email enquiries
• The ability to remain calm under pressure and meet deadlines
• A collaborative approach and commitment to supporting colleagues
• A positive, solutions-focused mindset