Service Coordinator in Coven Heath, Staffordshire

Service Planner
Location: Wolverhampton
Reports to: Service Administration & Planning Team Leader

About the company
Osprey Engineering Solutions are hiring on behalf of a well-established global industrial engineering business with a strong UK service operation, supporting customers across the country with specialist equipment, servicing and calibration. They’re known for innovation, a collaborative culture and a real commitment to developing their people.

We’re looking for a Service Planner to join a friendly, supportive team in Wolverhampton. As the link between customers and field-based engineers, you’ll make sure the service operation runs smoothly, efficiently and safely, so that customers across the UK get an outstanding experience.

What you’ll be doing
You’ll be at the heart of the service operation, making sure the right engineer is in the right place at the right time.

• Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction
• Planning service visits and adapting to changing priorities throughout the day
• Allocating and monitoring work orders from booking through to completion
• Making sure engineers have the information and resources to work safely and effectively
• Arranging service visits with customers and keeping them updated
• Responding to enquiries professionally and promptly
• Providing documentation such as risk assessments, method statements and engineer certifications
• Ensuring every customer has a positive, professional experience
• Keeping business systems (including SAP) accurate and up to date
• Coordinating specialist equipment and calibration tools when needed
• Working with engineering, sales and operations teams to meet customer requirements
• Suggesting improvements that help the team work smarter

What we’re looking for

Essential

• Excellent planning, organisation and time management skills
• Strong communication skills and confidence building relationships across teams
• Ability to manage multiple priorities in a busy environment
• Good IT skills, including Microsoft Office
• A proactive, solution-focused approach
• A commitment to excellent customer service

Desirable

• Experience in planning, scheduling, administration or coordination
• Knowledge of SAP or similar business systems
• Experience in a service, engineering, logistics or operational environment
• Understanding of resource planning or workforce scheduling