Service Coordinator in Solihull, West Midlands

PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Service Coordinator to Join their team on a permanent basis. This role with be based in their Head Office and will involve working within Residential groundworks Sector.

Service Coordinator Roles and Responsibilities

• Receive, record and coordinate plant, vehicle and equipment breakdowns, repairs, servicing and maintenance requests, prioritising work according to operational and Health & Safety requirements.
• Assist with forward planning and coordination of fitter and fabricator workloads, balancing planned maintenance with urgent and ad-hoc requirements and ensuring required parts, stock and equipment are available.
• Monitor outstanding repairs and maintenance activities, following up actions and providing updates to relevant stakeholders to minimise equipment downtime.
• Liaise with suppliers, manufacturers and service providers to arrange repairs, servicing, inspections and the supply of parts and materials.
• Assist with warranty and goodwill claims and ensure available cover is appropriately utilised.
• Assist with obtaining and processing quotations, purchase orders and invoices, escalating cost queries where appropriate and supporting value-for-money decisions.
• Coordinate servicing, inspections, testing, calibration and certification requirements, including excavators, lifting equipment, survey and GPS equipment, ensuring inspections are completed within required timescales.
• Maintain accurate and up-to-date asset registers, maintenance histories, job sheets and inspection and certification records.
• Ensure relevant statutory inspections and servicing documentation is accurately recorded and readily available when required, including inspections of lifting equipment and accessories.
• Support the provision of plant and equipment to site operations, checking company-owned availability before external hire is arranged.
• Identify recurring issues, delays and opportunities for improvement and raise these with the Service Controller or relevant manager.
• Ensure departmental procedures, systems and processes are followed consistently and contribute to the effective operation of the Plant Department.

Service Coordinator Requirements

• Understanding of plant, machinery, maintenance and repair processes.
• Awareness of statutory inspection, testing and certification requirements for plant and lifting equipment.
• Knowledge of plant hire, service or aftersales environments.
• Experience in an administration, coordination or operational role.
• Experience working within a plant, fleet, engineering, maintenance or plant hire environment.
• Experience in a service, engineering or parts environment would also be good
• IT Literate

Service Coordinator Benefits

• Salary - Up to £30,000 DOE
• Hours - 07:30am-4:30pm (1 hour lunch break which is unpaid)
• Based in Solihull
• 23 days holiday excluding bank holiday
• Company pension scheme
• Long service payments
• Employee Assistance Programme

If you are interested in this Service Coordinator role, please apply or contact Jack Brown at PSR Solutions