Service Coordinator in Middleton, Borough of Rochdale

Service Co-ordinator

•  c£30,000 per annum (Salary Negotiable Depending on experience)
• Day time role (flexible hours)
• Great team culture
• Well Established company

As Service Co-ordinator you will coordinate customer enquiries, engineer schedules, and parts to ensure the smooth delivery of service, maintenance, and commissioning of our equipment.

The Job

• Manage day-to-day service enquiries, ensuring timely and accurate responses
• Deliver a professional and efficient service to customers, maintaining strong attention to detail
• Act as a key contact for customers and service contracts
• Prepare quotations, sales orders, service contracts, and invoices
• Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available
• Identify and organise spare parts (e.g. filters, fans, electrical components) using internal systems
• Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery
• Raise and manage purchase orders for subcontractors and suppliers
• Arrange packaging and courier dispatch for parts and equipment
• Follow up with customers after installations/commissioning to promote service offerings
• Gather feedback from customers and engineers and report key actions
• Maintain accurate records within the Clik Service Management System
• Support the Service Delivery Manager with general coordination and admin tasks

About you

Essential:

• Strong organisation and coordination skills
• Excellent communication and customer focus
• High attention to detail and accuracy
• Ability to manage multiple priorities
• Good working knowledge of Microsoft Office

Desirable:

• Experience in engineering, manufacturing, or service environments
• Familiarity with service/ERP systems (e.g. Clik)
• Ability to interpret parts lists or technical information

If interested to find out more please reach out to James @ TRF