Service Coordinator

Service Coordinator / Call Planner

Location: Greater Manchester

Salary: £25,900

Hours: Full Time

Join a Growing Facilities Services Team

An exciting opportunity has arisen for an organised, customer-focused Service Coordinator / Call Planner to join a well-established and rapidly growing business operating within the facilities and building services sector.

This is a fast-paced role where you'll be at the heart of service delivery, coordinating engineers, managing customer requests, and ensuring service level agreements are consistently achieved. If you enjoy problem-solving, working in a busy environment, and being a key link between customers and operational teams, we'd love to hear from you.

The Role

As a Service Coordinator, you will play a critical role in supporting the delivery of planned and reactive maintenance services. Working closely with engineers, customers, suppliers, and internal stakeholders, you will ensure works are effectively scheduled, tracked, and completed within agreed timescales.

This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys balancing customer service, planning, and operational coordination responsibilities.

Key Responsibilities

• Manage incoming service requests via email and client systems.
• Schedule and allocate reactive and planned maintenance works to field-based engineers.
• Monitor job progress and ensure service level agreements (SLAs) are achieved.
• Prioritise workloads to maximise engineer productivity and operational efficiency.
• Liaise with customers to provide updates, estimated attendance times, and job progress information.
• Coordinate planned preventive maintenance (PPM) visits and remedial works.
• Monitor outstanding jobs and ensure no works are left unattended or unactioned.
• Handle escalations and proactively follow up on outstanding work orders.
• Ensure accurate record keeping across internal systems.
• Coordinate specialist and multi-person attendance requirements.
• Escalate jobs that exceed agreed thresholds or require management intervention.
• Support the wider planning team and provide cover for colleagues when required.
• Maintain clear communication with operational teams, customers, and management.
• Contribute to the delivery of a high-quality customer experience at all times.

About You

To be successful in this role, you will have:

• Previous experience in a scheduling, planning, service desk, helpdesk, or coordination role.
• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• The ability to prioritise competing demands in a fast-paced environment.
• A proactive and solutions-focused approach.
• Excellent attention to detail and accuracy.
• Strong IT skills and experience working with service management systems.
• The ability to work effectively both independently and as part of a team.
• Experience within facilities management, maintenance, engineering, security, or building services would be advantageous but is not essential.

What's on Offer?

• Competitive salary.
• Stable, full-time permanent opportunity.
• The chance to join a respected and growing organisation.
• Supportive team environment.
• Ongoing training and development opportunities.
• Career progression prospects within a thriving business.
• A varied and rewarding role where no two days are the same.

Apply Today

If you're a highly organised coordinator with a passion for delivering excellent customer service and keeping operations running smoothly, we'd love to hear from you.