Service Coordinator in Rushall, Walsall

Service Controller

Are you an organised scheduler, coordinator, or service administrator who thrives in a fast-paced environment?

We're looking for a Service Controller to become the central point of a busy service operation, coordinating engineers, managing customer enquiries, and ensuring service activities run smoothly and efficiently.

What You'll Be Doing

✅ Planning and scheduling engineers' daily workloads
✅ Responding to customer breakdowns and service requests
✅ Coordinating urgent call-outs and planned maintenance visits
✅ Updating job records and maintaining accurate service information
✅ Liaising with customers, engineers, and internal departments to deliver excellent service
✅ Producing reports and supporting operational performance

What We're Looking For

• Previous experience within Service Coordination, Scheduling, Planning, Resource Planning, or Dispatch
• Strong organisational and multitasking skills
• Excellent customer service and communication skills
• Good IT skills, including Microsoft Office
• Ability to remain calm under pressure and adapt to changing priorities
• Proactive and solutions-focused approach

Ideal Background

Experience as a Service Controller, Service Coordinator, Scheduler, Resource Planner, Dispatch Coordinator, Maintenance Planner, Fleet Coordinator, Operations Coordinator, or within a customer-focused engineering support environment would be highly beneficial.

Benefits

✔ Up to £30,000 DOE
✔ Private Healthcare
✔ Pension Scheme
✔ Generous Holiday Allowance
✔ Stable and growing business
✔ Excellent career development opportunitie