Service Delivery Assistant

Customer Service & Service Delivery Assistant

Fantastic opportunity to work for a demolition and waste Management organisation based in North London N18.

Monday to Friday 7am to 5pm.

Salary between £33-40,000 depending on level of experience

You will be a pivotal part of the Weybridge and waste management department working alongside the operations and transport team.

Responsibilities & Duties:

Service Delivery Coordinator

Fantastic opportunity to work for a demolition and waste Management organisation based in North London N18.

Monday to Friday 7am to 5pm

Salary between £35-40,000 depending on level of experience

You will be a pivotal part of the Weybridge and waste management and transport department working alongside the operations team.

Responsibilities & Duties:

• Managing container fleet operations.
• Driver management, including holidays, absence, and day-to-day HR matters.
• Allocating work and planning vehicle movements.
• Advising customers of ETAs and service updates.
• Maximising fleet productivity and utilisation.
• Ensuring customer requirements are met.
• Handling customer queries and resolving service issues.
• Maintaining operational compliance.
• Investigating customer complaints relating to service delivery.
• Managing the initial response to vehicle, traffic and site incidents before referring matters to the Transport Manager.
• Supervising and supporting a Service Delivery team of 2-3 people.
• Maintain a high standard of professionalism and courtesy in all interactions.
• Over sea the Process of bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable.
•  Record and report all customer concerns or complaints promptly to Operations management Operational Support.
•  Monitor driver progress and update schedules in real-time to ensure timely service.
•  Maintain databases & Reporting for the following
•  Produce monthly clients reports.
• Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing.

Key Skills and Attributes

A background in Logistics, transport, halauge and skip Hire is very advantagous.

Exceptional communication and interpersonal skills to provide excellent customer service. Organized: Strong organisational skills with the ability to prioritise and multitask effectively. Problem Solver: Proactive in identifying and resolving issues quickly and efficiently.

Tech-Savvy: Familiarity with traffic management systems, booking software, or CRM platforms

Team Player: Ability to work collaboratively with drivers, customers, and internal teams.

Calm Under Pressure: Comfortable handling high-pressure situations in a busy environment. Requirements

Proficiency in using Microsoft Office (Excel, Word, Outlook).

 Excellent verbal and written communication skills.

What We Offer

Competitive salary based on experience.

Opportunities for career development and training.

A supportive and dynamic work environment in a growing family business.